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Operations Executive

Are you a team-oriented, flexible, and committed professional with a lot of initiative and attention to detail, who treats any business as if it were their own? Our business is expanding, and we are looking for an Operations Executive to work in a home-based capacity or in one of our offices in Europe.

Our company is well-established yet young at heart and we give our employees a lot of responsibility, freedom, and opportunity for growth.

YOUR MISSION

As an Operations Executive, you will be at the heart of our operations, ensuring seamless coordination and execution of tasks, you’ll be working with all of Europe as a destination and with customers from all over the world, in particular USA, Canada, Australia, Portugal. Handle both Leisure requests and Corporate (MICE) group requests. The position is full time, and the start date is immediate. Prior experience with similar duties is a plus.

Responsibilities
  • Develop relationships with existing key and developing agent accounts to increase revenues and profitability. Also convert inbound enquiries from new, prospective agent leads.
  • Ensure that client requirements have been fully understood and that the enquiry is fully qualified.
  • Enter details of enquiries into booking system and efficiently manage business pipeline, ensuring prompt client offers whilst following up previously quoted offers to maximise conversion ratio.
  • Create and manage tailor made itineraries to suit the client’s needs and expectations. Do research on destinations/suppliers/services, followed by negotiation of supplier agreements for hotels, transport, guides and activities. Create profitable but competitively priced offer and send to client.
  • Negotiate terms & conditions.
  • Handle requests, bookings, confirmations and documents through the back-office system.
  • Book services for confirmed bookings and ensure accurate details are entered and kept updated in the back-office booking system.
  • Coordinate pre-tour preparations and information with booked suppliers on behalf of agent customers, ensuring agents receive accurate tour  documentation in a timely manner.
  • Liaise with accounts department to invoice agents and pay supplier purchase invoices in a timely manner.
  • On tour support during office hours and part of an emergency service outside of hours.
  • Benchmark EI’s services against main competitors and advise management.
  • Advise management on feedback from agents e.g. gaps in services, payment solutions needed.

 

Create itineraries based on client’s needs.

  • To research and develop innovative products in both new and existing destinations
  • To ensure existing products are kept up to date and in line with market trends.
  • To follow up on enquiries and create new opportunities with new clients.
  • To negotiate suppliers’ contracts and terms of business to ensure product profitability
  • To create bespoke travel packages and itineraries and provide competitive quotations.
  • To follow up for feedback from clients and adjust product accordingly to ensure quality.
Key qualifications & traits
  • Languages: A high level of English is key. Any other language skills are a plus.
  • IT proficiency: very important that you are comfortable with MS Office and a quick study on back office systems and other travel trade systems.
  • Attention to detail: Lots of details to keep track of. Work to minimize errors. Nice and tidy correspondence that looks professional is key.
  • Commitment: Need to be goal-driven and someone who treats the business as if it were their own.
  • Initiative: Important to be self-motivated and to work on doing things better and faster as well as to drive sales. Each employee gets a lot of independence and responsibility early.
  • Flexibility: Travel is notoriously unpredictable. There are many changes during the booking and operations process. Important to understand and adapt to each situation.
  • Team spirit: To be effective you need to be a team player at EI. Social skills are important.
KPIs
  • Tours managed/staff/year: 150
  • Bookings managed/staff/year: 750
  • Money managed/staff/year circa €1M
Why Join Us?

At Europe Incoming, we value innovation, collaboration, and a commitment to excellence. 


You will have the opportunity to make a significant impact on our operations and contribute to our growth and success. We offer a supportive and inclusive work environment, competitive compensation, and opportunities for development. As we also love transparency, this position is not always “9 to 5” – during high season it’s sometimes necessary to work longer hours.


Ready to take your career to the next level?

Apply now and become a key player in our team!

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CAREERS

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Our expert travel team is here and ready to help! Simply provide us with some travel details and we’ll be in touch to help make your travel dreams a reality.

GENERIC FORM

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You know your clients – we know Europe. Share your programme enquiry with our team and we’ll bring the on-the-ground relationships, multi-destination coverage, and responsive service that travel professionals rely on to deliver Europe with confidence.

TRAVELLING TO

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Our expert travel team is here and ready to help! Simply provide us with some travel details and we’ll be in touch to help make your travel dreams a reality.

TRAVELLING TO

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Whether you have a programme enquiry, a destination question, or just want to explore what a partnership with EI looks like – our regional offices are ready to help. Select the office that’s most relevant to your market and one of our specialists will be in touch.

OFFICES

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Your clients want Europe done well – we’re the partner that makes it happen. Share your programme requirements with our leisure travel specialists and we’ll come back with tailored options, competitive rates, and the ground-level expertise to back it up.

SEGMENT FORM

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Educational travel is more than logistics – it’s balancing enrichment, safety, and budget across every decision. Share your group’s details with our student travel team and we’ll put together a programme that ticks every box.

SEGMENT FORM

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Your clients have high expectations – and so do we. Share your event brief with our MICE specialists and we’ll come back with venue options, logistics solutions, and the on-the-ground expertise to deliver something that genuinely lands.

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LET'S TALK WELLNESS

Wellness travellers are discerning — and so are the operators who serve them. Share your programme vision with our wellness specialists and we’ll come back with curated experiences, trusted supplier connections, and the expertise to match.

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FIT travellers expect flexibility and flawless execution in equal measure. Share your itinerary requirements with our FIT team and we’ll respond with bespoke options, real-time availability, and the local knowledge to make every independent journey seamless.

SEGMENT FORM

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