A safe, inclusive and supportive workplace, and a positive impact on the local communities and regional economies we operate in.
Environmental, Social & Governance
Europe Incoming recognises that environmental, social and governance considerations matter increasingly to our clients, partners, suppliers and our own people. Founded in 1978 and operating today through Europe Incoming Holdings Ltd. and our subsidiaries, with colleagues based across the countries we serve, we have always believed that commercial success and a positive impact go hand in hand.
As a UK-based destination management company working across Europe, we understand our responsibility to operate ethically, to reduce our environmental impact where practical, and to provide a safe, inclusive and supportive workplace.
We have maintained a Corporate Social Responsibility policy for a number of years, reviewed annually by our leadership team. We are still building towards a fully formalised ESG strategy with published targets, and we would rather be transparent about where we are today than make commitments we cannot yet evidence.
Reducing the impact of our own operations and encouraging responsible practice with our supply chain of hotels, restaurants and transport providers.
A safe, inclusive and supportive workplace, and a positive impact on the local communities and regional economies we operate in.
Full legal compliance, strict anti-corruption policies, financial controls and fair treatment of customers, suppliers and partners.
Environmental
Invoices and quotes sent electronically wherever possible, printed paper reused for notes and drafts before recycling.
Recycled-content printing paper and paper towels, plus environmentally friendly soaps and cleaning products.
Low-consumption lighting, efficient equipment, devices switched off when not in use and reduced heating and cooling outside office hours.
Office waste recycled in line with local council guidelines in each country we operate from.
Computers, printers and other equipment we no longer use are donated to those in need rather than discarded.
The majority of our team use public transport for meetings, and we favour video and conference calls over unnecessary trips.
Across our supply chain
The hotels, hostels and restaurants we work with follow environmental policies covering waste reduction, eco-responsible waste management, energy efficiency, responsible sourcing and responsibly produced food. A number of our partners hold recognised certifications.
Nordic Ecolabel
EU Ecolabel
Green Globe
IHG Green Engage
Nordic Choice WeCare
We expect full compliance with applicable regulations and concrete steps to manage and reduce vehicle emissions.
Where we design itineraries, we favour lower-impact modes of transport such as ferries, coaches and trains, and continue to build environmental sustainability further into our tour planning.
Social
We aim to provide a workplace that is safe and healthy, inclusive and respectful, free from discrimination and harassment, supportive of learning and focused on wellbeing. We are committed to equal opportunities based on merit, and to flexible working that helps colleagues balance professional and personal lives.
Across our supply chain
The hotels, hostels and restaurants we work with follow environmental policies covering waste reduction, eco-responsible waste management, energy efficiency, responsible sourcing and responsibly produced food. A number of our partners hold recognised certifications.
Complying with all applicable laws and regulations in every country we operate in
Strict anti-corruption policies prohibiting bribery or corruption of any kind
Guaranteed equal employment opportunity, with diversity and inclusion promoted at every level
Appropriate financial controls and internal oversight across the group
Protection of confidential information and personal data
Fair, honest treatment of customers, suppliers and business partners
Working with suppliers
As a wholesale DMC, we work with a wide network of hotels, transport providers and tourism suppliers across Europe. We do not yet operate a formal supplier ESG assessment programme, but we expect every partner to comply with applicable local laws and regulations, and we actively favour suppliers that can demonstrate credible environmental commitments, including recognised certifications where available.
As our approach develops, we intend to strengthen how we engage with suppliers on responsible sourcing and sustainability.
As a UK-based destination management company working across Europe, we understand our responsibility to operate ethically, to reduce our environmental impact where practical, and to provide a safe, inclusive and supportive workplace.
We have maintained a Corporate Social Responsibility policy for a number of years, reviewed annually by our leadership team. We are still building towards a fully formalised ESG strategy with published targets, and we would rather be transparent about where we are today than make commitments we cannot yet evidence.
Looking ahead
Invoices and quotes sent electronically wherever possible, printed paper reused for notes and drafts before recycling.
Review further opportunities to reduce our environmental footprint, internally and across our supply chain
Review further opportunities to reduce our environmental footprint, internally and across our supply chain
Work collaboratively with our clients and suppliers to support responsible tourism
Our aim is a practical, transparent and proportionate ESG programme that supports the long-term sustainability of Europe Incoming and the destinations we work in.
Our team can share the complete position statement and answer supplier or tender questions.
Our expert travel team is here and ready to help! Simply provide us with some travel details and we’ll be in touch to help make your travel dreams a reality.
You know your clients – we know Europe. Share your programme enquiry with our team and we’ll bring the on-the-ground relationships, multi-destination coverage, and responsive service that travel professionals rely on to deliver Europe with confidence.
Our expert travel team is here and ready to help! Simply provide us with some travel details and we’ll be in touch to help make your travel dreams a reality.
Whether you have a programme enquiry, a destination question, or just want to explore what a partnership with EI looks like – our regional offices are ready to help. Select the office that’s most relevant to your market and one of our specialists will be in touch.
Your clients want Europe done well – we’re the partner that makes it happen. Share your programme requirements with our leisure travel specialists and we’ll come back with tailored options, competitive rates, and the ground-level expertise to back it up.
Educational travel is more than logistics – it’s balancing enrichment, safety, and budget across every decision. Share your group’s details with our student travel team and we’ll put together a programme that ticks every box.
Your clients have high expectations – and so do we. Share your event brief with our MICE specialists and we’ll come back with venue options, logistics solutions, and the on-the-ground expertise to deliver something that genuinely lands.
Wellness travellers are discerning — and so are the operators who serve them. Share your programme vision with our wellness specialists and we’ll come back with curated experiences, trusted supplier connections, and the expertise to match.
FIT travellers expect flexibility and flawless execution in equal measure. Share your itinerary requirements with our FIT team and we’ll respond with bespoke options, real-time availability, and the local knowledge to make every independent journey seamless.
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